Lunem

Terms and Conditions

Last updated: 28 April 2026 Effective date: 28 April 2026

These Terms and Conditions ("Terms") govern your access to and use of the Lunem website at https://lunem.ai (the "Site") and the Lunem application at https://app.lunem.ai (the "Application", together with the Site, the "Service"), operated by CARREDASH SAS, a French simplified joint-stock company registered with the Paris Trade and Companies Register under number 983 657 636, having its registered office at 229 Rue Saint-Honoré, 75001 Paris, France, VAT number FR23983657636 ("Lunem", "we", "us", or "our").

By accessing the Site or creating an account on the Application, you ("you", "Customer", or "User") agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Definitions

  • Account: the personal account created by a User to access the Application.
  • Workspace: a logical environment within the Application associated with a brand or organization, in which content is generated and integrations are configured.
  • Credits: the unit of account used to consume actions within the Application, as further described in Section 6.
  • Content: any data, text, prompt, instruction, file, image, query, or output created, uploaded, generated, or processed through the Service.
  • AI Output: any text, article, video script, recommendation, plan, or other material generated by the Service using artificial intelligence.
  • Subscription: a recurring paid plan giving access to the Application's paid features.
  • Order: any subscription, top-up, or add-on purchase placed by a Customer.

2. Acceptance of Terms

By creating an Account, placing an Order, or otherwise using the Service, you acknowledge that you have read, understood, and accepted these Terms, our Privacy Policy, and any other policy referenced herein. These documents form a binding contract between you and CARREDASH SAS.

If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity, in which case "you" refers to that entity.

3. Service Description

The Service is a software-as-a-service platform that helps brands improve their visibility in generative AI engines and large language models (such as ChatGPT, Claude, Perplexity, and Gemini). It combines an AI agent with integrations to third-party services (such as Google Search Console, Peec, and Sanity CMS) to propose and execute content actions, including but not limited to: blog articles, guest article outreach, free tool pages, and social videos.

The Service is provided as a tool. We do not guarantee any specific ranking, citation, traffic, conversion, or commercial outcome.

4. Eligibility and Account

4.1 Eligibility

The Service is intended for business use only (B2B). To use the Application, you must:

  • be at least 18 years old;
  • have the legal capacity to enter into a binding contract;
  • be acting in a professional capacity (as a business, freelancer, agency, or organization);
  • not be located in a jurisdiction subject to a comprehensive embargo by the European Union, France, or the United States;
  • not have been previously suspended or removed from the Service.

4.2 Account Creation

You may create an Account using email and password, a magic link, or supported third-party authentication (e.g., Google). You agree to provide accurate and complete information and to keep it up to date.

4.3 Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activities under your Account. You must notify us immediately at support@lunem.ai of any unauthorized use or suspected compromise.

4.4 Workspace Members

A Workspace owner may invite other Users as members. The Workspace owner is responsible for the actions of members within the Workspace and for ensuring that members comply with these Terms.

5. Subscriptions, Pricing, and Billing

5.1 Pricing

Pricing for Subscriptions, one-time top-ups, and add-ons is published on our pricing page at https://lunem.ai/pricing and is subject to change at our sole discretion. The price applicable to your Order is the price displayed at the time of purchase.

All prices are listed in Euros (EUR) and are exclusive of applicable taxes (e.g., VAT), which are calculated and displayed at checkout.

5.2 Payment Processing

Payments are processed by Stripe Payments Europe, Limited. By placing an Order, you accept Stripe's terms of service. We do not store your full payment card details on our servers.

5.3 Subscription Renewal

Unless otherwise stated, Subscriptions renew automatically at the end of each billing period (monthly or yearly) at the then-current price, unless cancelled before the end of the current period.

5.4 Cancellation

You may cancel your Subscription at any time from your Account settings or by contacting support@lunem.ai. Cancellation takes effect at the end of the current billing period; you retain access to paid features until that date. No prorated refunds are issued for the unused portion of a paid period, except where required by mandatory applicable law.

5.5 Price Changes

We may modify our pricing at any time. Price changes affecting an existing Subscription will be communicated by email at least thirty (30) days in advance and will apply at the next renewal. If you do not agree, you may cancel before the new price takes effect.

5.6 Late Payment

If a payment fails or is reversed, we may suspend or terminate your access to paid features until the amount due is settled. We reserve the right to charge default interest at the legal rate applicable in France.

5.7 B2B Statement

You acknowledge that the Service is supplied for business purposes and that the statutory right of withdrawal applicable to consumers under Articles L.221-18 et seq. of the French Consumer Code does not apply to your Order.

5.8 Additional Fees for Hosting and Third-Party AI Usage

Certain features of the Service may incur additional fees beyond standard Subscription fees and Credit consumption. This includes, without limitation:

  • Hosting fees for content we host on your behalf — for example, independently published "Free Tool" pages, custom landing pages, or similar standalone web assets — which may be billed as a recurring monthly or yearly charge;
  • Third-party AI usage charges for actions that consume substantial computational resources from underlying AI providers (e.g., extended generation, high-volume operations, or specialized model usage).

The applicable additional fees, their amount, and their billing frequency will be communicated to you before the corresponding action is executed or the corresponding feature is activated, and require your explicit prior approval. If you decline, the relevant feature will not be activated and no fee will be charged.

Additional fees are billed via Stripe under the payment method registered on your Account, unless otherwise agreed in writing.

6. Credits System

6.1 General

Use of certain features of the Application consumes Credits. The number of Credits required for each action is displayed within the Application and may be updated from time to time.

6.2 Credit Pools

Credits are organized into two pools:

  • Subscription Credits: granted by an active Subscription, replenished each billing cycle. Subscription Credits do not roll over to the next cycle and are forfeited at the end of the cycle.
  • Persistent Credits: granted via signup bonuses, one-time top-ups, or refunds for failed actions. Persistent Credits expire one (1) year after they are credited to your Account.

When you trigger an action, Subscription Credits are consumed first; Persistent Credits are used only when Subscription Credits are exhausted.

6.3 Refunds for Failed Actions

If a paid action fails for technical reasons attributable to the Service, the Credits consumed by that action are automatically credited back to your Account, generally to the pool from which they were drawn or to your Persistent pool.

6.4 No Cash Value

Credits have no cash value, are non-transferable, and cannot be exchanged, sold, or refunded for money, except as expressly provided in these Terms or as required by mandatory applicable law.

6.5 One-Time Top-Ups

One-time Credit top-ups are final and non-refundable once Credits have been delivered to your Account, except where required by mandatory applicable law.

6.6 Free Trial

6.6.1 Grant and Duration

New Accounts may receive a one-time grant of complimentary Credits (the "Free Trial Credits"), made available for a limited evaluation period (the "Free Trial Period"). The Free Trial Period is, by default, seven (7) days from the date of Account creation, and may be modified, extended, or shortened by Lunem at its sole discretion or as communicated at signup or in the Application.

6.6.2 Conversion Requirement and Forfeiture

Free Trial Credits are intended to allow you to evaluate the Service. If you do not subscribe to a paid Subscription before the end of the Free Trial Period, all unused Free Trial Credits are forfeited at the end of that period, definitively and irreversibly.

If you do subscribe to a paid Subscription before the end of the Free Trial Period, any unused Free Trial Credits are preserved in your Persistent pool and remain subject to the standard one (1) year expiration applicable to Persistent Credits.

6.6.3 One Free Trial per User

Each natural person, each Account, and each organization is entitled to one (1) Free Trial only. You may not:

  • create multiple Accounts (whether under different email addresses, aliases, identities, payment methods, or Workspaces) for the purpose of obtaining multiple Free Trials;
  • chain, iterate, accumulate, or otherwise combine Free Trial grants across Accounts;
  • circumvent the one-time-only rule by any technical, organizational, or other scheme.

Any such conduct constitutes a material breach of these Terms and entitles us, at our sole discretion and without prior notice, to suspend or terminate the offending Account(s), to forfeit all Credits (free and paid) associated with them, and to refuse to provide the Service to the offending User in the future, without refund and without prejudice to any other right or remedy.

6.6.4 No Cash Value, No Refund

Free Trial Credits have no cash value and are non-refundable under any circumstances.

6.6.5 Modification

We may modify, suspend, or discontinue the Free Trial program at any time. Such changes do not affect Free Trial grants already credited to existing Accounts at the time of modification.

7. Acceptable Use

You agree not to, and not to permit any third party to:

  • use the Service in violation of any applicable law or regulation, including data protection, intellectual property, anti-spam, defamation, and unfair competition laws;
  • use the Service to send unsolicited bulk communications (spam), conduct phishing, or distribute malware;
  • generate, publish, or distribute Content that is unlawful, defamatory, hateful, harassing, sexually explicit, deceptive, or that infringes the rights of any third party;
  • generate Content that impersonates a real person or organization without authorization, or that creates a false impression of endorsement;
  • use the Service to evaluate it for the purpose of building a competing product, or to reverse-engineer, decompile, or scrape the Service or its underlying models, except as expressly permitted by mandatory applicable law;
  • circumvent or attempt to circumvent any rate limit, Credit deduction, security control, or access restriction;
  • use automated means (bots, crawlers, scripts) to access the Service other than through the documented interfaces, or in a manner that imposes an unreasonable load on our infrastructure;
  • upload or process personal data in violation of applicable data protection law, or upload sensitive personal data (e.g., health data, financial account numbers, government identifiers, criminal records) into Workspaces;
  • submit prompts or instructions designed to elicit harmful, illegal, or policy-violating outputs from the underlying AI models, or to manipulate the Service into bypassing its safeguards.

We may, at our sole discretion, suspend, restrict, or terminate access to any Account that violates this Section, with or without prior notice depending on the severity of the violation.

8. AI-Generated Content

8.1 Nature of AI Outputs

The Service uses third-party AI models to generate Content. AI Outputs are produced statistically and may contain errors, inaccuracies, fabrications ("hallucinations"), outdated information, biased statements, or text that resembles third-party works. AI Outputs are not legal, financial, medical, or other professional advice.

8.2 Customer Responsibility

You are solely responsible for reviewing, editing, fact-checking, and approving any AI Output before using, publishing, distributing, or relying upon it. You must ensure that any AI Output you publish complies with applicable law, does not infringe third-party rights, and is properly disclosed where required (e.g., where mandatory AI-generated content disclosure rules apply).

8.3 No Warranty on Outputs

We do not warrant that AI Outputs are accurate, original, non-infringing, fit for any particular purpose, or that they will achieve any specific result (including AI engine citations, search rankings, traffic, or revenue).

8.4 Similarity of Outputs

Due to the nature of generative AI, similar prompts from different Users may produce similar or identical outputs. You acknowledge this and agree not to claim exclusivity over an AI Output beyond the rights granted in Section 10.

9. Third-Party Integrations and Services

9.1 Connecting Third-Party Services

The Service may offer optional integrations with third-party services such as Google (Search Console), Peec, Sanity CMS, and others. By connecting a third-party service, you authorize us to access, retrieve, and act upon data from that service on your behalf, within the scope of the permissions you grant.

9.2 Third-Party Terms

Your use of a third-party service is governed by that third party's own terms and privacy policy. We are not a party to those terms and are not responsible for the availability, performance, security, or content of any third-party service.

9.3 Disconnection

You may disconnect any integration at any time from your Account settings.

10. Intellectual Property

10.1 Our IP

The Service, including its software, design, branding, logos, documentation, and underlying technology, is the exclusive property of CARREDASH SAS or its licensors and is protected by intellectual property law. Nothing in these Terms transfers any ownership of our IP to you. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during the term of your Subscription, subject to these Terms.

10.2 Customer Content

You retain all rights in the Content you submit to the Service (e.g., your brand description, prompts, uploaded images, your existing articles). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process that Content solely as necessary to provide and improve the Service to you.

10.3 AI Outputs

To the extent permitted by applicable law, we assign to you all rights we may have in AI Outputs generated specifically in response to your prompts, subject to (i) your compliance with these Terms, (ii) the limitations imposed by applicable copyright law on the protectability of AI-generated material, and (iii) any rights of third parties (including the providers of underlying AI models). You are responsible for verifying that AI Outputs do not infringe third-party rights before using them.

10.4 Feedback

If you provide us with suggestions, feedback, or ideas regarding the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

10.5 Aggregated and De-Identified Data

We may compile aggregated and de-identified statistics about Service usage (such that the data does not identify you, your Workspace, or any individual). We may use such aggregated data for any lawful purpose, including improving the Service.

11. Data Protection

Our processing of personal data is described in our Privacy Policy, which forms an integral part of these Terms. Where you upload personal data of third parties (e.g., outreach contacts), you act as data controller and we act as data processor; in such cases, the processing is governed by Article 28 GDPR, and a separate Data Processing Agreement may be entered into between us upon written request to contact@lunem.ai.

12. Service Availability

12.1 Best Effort

We strive to keep the Service available 24/7, but we do not guarantee uninterrupted, error-free, or secure operation. The Service is provided on an "as available" basis.

12.2 Maintenance

We may perform planned or emergency maintenance, which may temporarily limit access to the Service. We will use reasonable efforts to minimize disruption.

12.3 No SLA Unless Agreed Separately

No specific service level commitment, uptime guarantee, or service credit applies unless explicitly agreed in a separate written agreement signed by an authorized representative of CARREDASH SAS.

13. Modifications to the Service and Terms

13.1 Service Changes

We may add, modify, or remove features of the Service at any time. We will use reasonable efforts to notify you of material changes that adversely affect the core functionality you rely on.

13.2 Changes to Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the latest version. Material changes will be communicated by email or in-app notice at least thirty (30) days before they take effect, except where a shorter period is required by law or by an urgent security or legal need. Continued use of the Service after the effective date constitutes acceptance.

14. Suspension and Termination

14.1 Termination by You

You may terminate your Account at any time by deleting your Workspace from the Application or by contacting support@lunem.ai. Termination does not entitle you to a refund of fees or Credits already paid, except as expressly provided in these Terms.

14.2 Termination or Suspension by Us

We may suspend or terminate your Account, with or without notice, if:

  • you materially breach these Terms;
  • your use of the Service poses a security, legal, or reputational risk to us, our other Users, or third parties;
  • you fail to pay fees when due;
  • we are required to do so by law or by a competent authority;
  • the Service is discontinued.

14.3 Effect of Termination

Upon termination:

  • your right to access the Service ceases immediately;
  • we may delete your Workspace data after a reasonable retention period (see Privacy Policy);
  • accrued payment obligations remain due;
  • unused Credits are forfeited, except where required by mandatory applicable law;
  • Sections that by their nature should survive termination (including Sections 7, 8, 10, 15, 16, 17, 19, and 20) survive.

15. Warranty Disclaimer

To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted, secure, or error-free. No warranty applies to AI Outputs.

This Section does not limit any non-waivable warranty granted to you under mandatory applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law:

  • We will not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or reputational harm, arising out of or in connection with the Service.
  • Our aggregate liability for any and all claims arising out of or in connection with the Service or these Terms is limited to the total amount of fees actually paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred euros (€100), whichever is greater.
  • We are not liable for any damages caused by AI Outputs that you chose to use, publish, or rely upon, or for any consequences of decisions you take based on the Service.
  • We are not liable for any failure or delay caused by force majeure, third-party services, internet outages, or factors beyond our reasonable control.

This Section does not limit liability for fraud, gross negligence, willful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be limited under mandatory applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless CARREDASH SAS, its directors, officers, employees, and agents from and against any claim, demand, loss, damage, or expense (including reasonable attorneys' fees) arising out of: (i) your breach of these Terms, (ii) your misuse of the Service, (iii) Content you submit or publish through the Service, (iv) your violation of any law or third-party right, including intellectual property and data protection rights.

18. Force Majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, acts of war or terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, third-party service outages, cyberattacks, or pandemics.

19. Confidentiality

Each party agrees to treat as confidential any non-public information disclosed by the other party that is identified as confidential or that a reasonable person would understand to be confidential, and to use it only for the purposes of performing under these Terms. This obligation does not apply to information that is or becomes publicly available without breach, was already known without confidentiality obligation, is independently developed, or is required to be disclosed by law.

20. General Provisions

20.1 Notices

Notices to you may be given by email to the address associated with your Account or by in-app notification. Notices to us must be sent to contact@lunem.ai and to our registered office at the address listed at the top of these Terms.

20.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.

20.3 Entire Agreement

These Terms, together with the Privacy Policy and any Order, constitute the entire agreement between you and us regarding the Service and supersede any prior agreement on the same subject matter.

20.4 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

20.5 No Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

20.6 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.

20.7 Language

These Terms are drafted in English. Any translation is provided for convenience only; in case of conflict, the English version prevails.

21. Governing Law and Jurisdiction

These Terms are governed by French law, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the Commercial Court of Paris (Tribunal de commerce de Paris), even in case of warranty claims, multiple defendants, or summary proceedings.

22. Contact

For any question regarding these Terms:

CARREDASH SAS 229 Rue Saint-Honoré, 75001 Paris, France RCS Paris 983 657 636 — VAT FR23983657636 Email: contact@lunem.ai Support: support@lunem.ai